Gas leaks are a serious safety concern. If you're in Melbourne and suspect a gas leak, knowing who to call is crucial. There are immediate steps you need to take to protect yourself and others if you smell gas. Let's break down exactly what to do and who to contact regarding gas leaks in Melbourne.
Natural gas is odorless. Gas companies add a "rotten egg" smell for leak detection. If you notice this smell, don't ignore it. A faint gas odour could indicate a dangerous leak. Open all doors and windows to ventilate the area.
Don't use any electrical devices, light switches, or phones inside – even a spark could ignite the gas. Extinguish open flames, and don't smoke. If possible, turn off the gas supply at the meter.
Once you're safely outside, call the appropriate contact. The contact details depend on your specific situation and location in Melbourne.
Who to Call for a Gas Leak in Melbourne
Here’s a breakdown of who to call about gas leaks depending on your location and situation:
For Immediate Danger
If there’s an immediate threat, call 000 for emergency services. The fire department handles gas emergencies and will respond quickly.
This is the first thing you should do if there is imminent danger to anyone. For non-life-threatening situations, consider contacting a professional detection service to accurately assess and address any potential risks associated with gas leaks.
Your Gas Distributor
For non-life-threatening gas leaks, contact your gas distributor. Gas leak detection is essential for safety and peace of mind, especially in Melbourne, where there are three main gas distributors: Multinet Gas, Australian Gas Networks, and AusNet Services.
Multinet Gas covers inner and outer east Melbourne, the Yarra Ranges, and South Gippsland.
Australian Gas Networks serves north and south-eastern Melbourne as well as northern and eastern Victoria. They offer assistance for general inquiries.
AusNet Services is responsible for central and western Victoria.
To find your distributor, check your gas bill or visit the Australian Energy Regulator website. Each gas supplier has a 24/7 emergency hotline for immediate support.
Distributor | Emergency Contact Number |
Multinet Gas | 132 691 |
Australian Gas Networks | 1800 427 532 |
AusNet Services | 13 67 07 |
These companies will dispatch a qualified technician to assess the situation. The technician will determine the best course of action and carry out the required work. It is advisable to verify that they are indeed a qualified and licensed gas fitter.
For Leaks Outside Your Property
If you smell gas outside, away from any building, report it. Contact your network operator. Some gas distributors, like ATCO, have online gas leak reporting forms.
After the Emergency: Next Steps
Once the immediate danger is over, engage a licensed gas fitter. They will repair the leak and ensure your gas system is safe. A licensed professional is essential for gas work. In the state of Victoria you must always ensure the gas fitter is qualified and licenced. Be sure to inform your gas distributor, or if in another state, other related bodies such as your emergency gas contact.
Finding a Licensed Gas Fitter
In Victoria, gas fitters must be licensed by the Victorian Building Authority (VBA). You can verify a gas fitter’s license on the VBA website. When hiring a licensed gas fitter, consider their experience with leak detection services to ensure they can accurately assess and address any potential issues. Here are some suggestions to keep in mind:
Ask to see their license.
Check their experience with gas leak repairs.
Get multiple quotes.
Ask for references. They may even have customer reviews or testimonials available for viewing.
Safety should be your primary concern when dealing with gas leaks. Your gas meter may have to be replaced so consider checking on your gas meter location as well. They can be found between your street mains, connected via a complex array of pipes.
Preventing Future Gas Leaks
Prevention is key to avoiding gas leaks. Here are some preventative measures:
Regular Maintenance
Regular servicing by a licensed gas fitter can identify potential issues. This can also include your pilot lights.
Install Gas Detectors
Consider installing gas detectors near gas appliances. They provide an early warning, even if you can't smell a leak.
Know Your Gas Meter
Know your gas meter's location and how to turn it off. This can prevent a disaster during an emergency.
Be Cautious with DIY
Never attempt DIY gas appliance installation or repair. Use a licensed professional for gas installation. This can not be stressed enough, there have been many horror stories resulting in tragedy due to unlicensed personnel undertaking dangerous gas work.
Understanding the Risks
Gas leaks pose several dangers. These dangers are real and serious so do not underestimate their potential impact. It is very important to make sure you know where the closest naked flame and ignition source is. Here are a few key things to look out for:
Fire and explosion.
Asphyxiation.
Carbon monoxide poisoning (if gas isn't burning properly).
Act quickly and contact the right people if you suspect a leak.
Gas Safety Beyond Leaks
Gas safety extends beyond leak detection. Keep these things in mind regarding Australian gas networks.
Look for certifications from bodies like the Australian Gas Association (AGA) or SAI Global when buying appliances. The Gas Technical Regulators Committee website has information on certification labels. This could help if there are later issues and an investigation needs to be opened in regard to power outages, as having licensed gas appliances will significantly assist in any arguments you may present.
Always “Dial Before You Dig” to avoid hitting underground gas lines. Digging can sever pipes causing distribution network related problems and distribution issues that will need your gas distribution network and distribution body notified, so they are aware that emergency gas work is required. Your local gas cylinders, for your lp gas (licensed professional gas), can often explode from events such as digging so this can not be overstated.
Be aware of carbon monoxide poisoning symptoms, which can occur even without a detectable leak. Keep a notification card handy with contact details for a gas fitter.
FAQs about Who to Call for a Gas Leak in Melbourne
Who do I phone if I have a gas leak?
Call your gas distributor's emergency number. This could be Multinet Gas (132 691), Australian Gas Networks (1800 427 532), or AusNet Services (13 67 07). For immediate danger, call 000.
Who should you call for a gas leak?
Call your local gas distributor. If unsure, check your gas bill or the Australian Energy Regulator website. In immediate danger, call 000 first. In these emergency cases, open doors immediately.
Who do I call for a gas leak near me?
Contact the gas distributor for your area: Multinet Gas, Australian Gas Networks, or AusNet Services. Their emergency numbers are available 24/7. Contact them immediately to report the gas smell.
Who pays for a gas leak at the meter in Victoria?
In Victoria, if the leak is at the meter or the pipes leading to it, the gas distributor is responsible. If the leak is on your property's side, you are typically responsible. This includes your gas meter outlet or any problems stemming from incorrect gas meter location that lead to the event.
Conclusion
Knowing who to call during a gas leak in Melbourne is vital for safety. Quick action and contacting the right authorities can prevent escalation. If you smell gas, act fast. Evacuate, avoid electrical devices, and call your gas distributor or 000 in emergencies.
By familiarising yourself with your gas system, your distributor, and emergency numbers, you'll be prepared. Don't underestimate regular maintenance and professional inspections for gas safety.
Ensure the professional you select holds the necessary licence and the cigarette lighter is tucked away safely in case any gas leaks or faults occur in your area in the Australian gas supply faults section.
Always call your supply contact for gas work required as soon as a problem occurs, and don't try to do any electrical equipment-related DIY jobs.
Comments