If you suspect a gas leak, call emergency services (000) first—they are the "Go to gas Leak" experts, equipped to handle it safely. Then, you may need to call a licensed gas fitter for further inspection and repair.
This article will explain how to identify a gas leak, what to do immediately, and who to call to stay safe.
Key Takeaways
Identifying a gas leak means smelling the rotten egg smell, seeing air bubbles in water or wilting plants and hearing hissing sounds near gas lines.
When you suspect a gas leak, do not operate any electrical switches, extinguish open flames, ventilate the area, and, if safe, turn off the gas at the meter or cylinder.
Report the gas leak to emergency services or the local gas distributor. Licensed gas fitters for gas installations, repairs and maintenance to ensure compliance with safety standards.
Signs of a Gas Leak: How to Spot an Emergency
Recognising a gas leak can be a lifesaver. The most common sign is the smell of gas – often described as a rotten egg smell. If you smell gas, take it seriously and act fast.
Other signs of a suspected gas leak are:
Hissing or whistling sounds near gas appliances or pipes.
Dead or dying plants around your property.
Bubbles in standing water.
Visible damage to gas pipes or the gas meter.
Inside your home, look for:
Pilot lights that keep going out.
More condensation on windows.
Sooty marks around gas appliances.
Physical symptoms can also be a sign of a gas emergency. If you or your family feel dizzy, nauseous, headaches or short of breath for no reason, a gas leak could affect your indoor air.
Remember, anything with your gas supply or appliances is an emergency. When in doubt, always err on caution and call for help.
Need Help? If you have a gas leak, our services can help. For more information on leak detection, including water leaks, visit MGR Leak Detection.
Immediate Actions to Take When There's a Gas Leak
When you suspect a gas leak, act fast. Get everyone, including pets, out of the affected area. Don't bother gathering belongings—just get out.
Once outside, don't create any ignition source. No smoking, no using your mobile, no naked flames. Don't try to find the leak or fix gas lines yourself – leave it to the pros.
Turn off the gas at the meter if you can do so safely. But if you smell gas near the gas meter, leave it alone and move further away. Don't touch electrical switches or other appliances, as they could spark a gas fire.
Once you've evacuated, call emergency services or your gas supplier from a safe location. They'll send a licensed gas fitter to check it out. Remember, safety first – don't return until the pros give you the thumbs up.
Who to Call in Case of a Gas Leak: Emergency Contacts for Gas Leaks
Knowing who to call during gas emergencies is crucial. Here's a quick list of emergency contacts for gas leaks in Australia. Keep these numbers handy, and don't hesitate to call if you suspect a gas leak or notice any issues with your gas supply.
Your Local Gas Distributor
Your network operator should be your first point of contact for gas emergencies. They're equipped to handle gas leaks and quickly dispatch a licensed gas fitter.
Find your local operator's emergency number on your gas bill or gas meter.
Some major distributors and their gas leak hotlines include:
AusNet Services: 13 67 07
Jemena: 131 909
ATCO Gas Australia: 13 13 52
Multinet Gas: 132 691
Australian Gas Networks: 1800 Gas Leak or 1800 427 532
Triple Zero (000) for Emergency Services
If you can't reach your gas distributor or if the situation seems dire (e.g., you see flames or smell a strong gas odour), call 000 immediately. They can coordinate with fire services and other emergency responders.
State-specific Emergency Gas Numbers
Each Australian state may have a dedicated emergency gas leak hotline. Check with your state's network operator for the correct contact in your area. For a quick reference of who to call during gas leaks, refer to the list below:
Victoria (VIC): 132 771 (APA Group) / 13 67 07 (AusNet Services) / 132 691 (Multinet Gas)
New South Wales (NSW): 131 909 (Jemena Gas Network)
Queensland (QLD): 1300 763 106 (Allgas Energy)
South Australia (SA): 1800 427 532 (Australian Gas Networks)
Western Australia (WA): 13 13 52 (ATCO Gas Australia)
Tasmania (TAS): 1802 111 (Tas Gas Networks)
Australian Capital Territory (ACT): 131 909 (Evoenergy)
Northern Territory (NT): 1800 245 090 (Power and Water Corporation)
Remember, when dealing with gas emergencies, never do gas work yourself. Don't touch electrical switches or pilot lights; evacuate the area immediately.
Your safety is paramount, so don't hesitate to call for professional help if you suspect you have any issues with your gas installation or supply.
Common Mistakes to Avoid During a Gas Leak
In a gas emergency, avoiding common mistakes is crucial to your safety.
Here are the mistakes to avoid when dealing with gas leaks:
Please don't ignore the smell of gas or think it's harmless. Gas leaks are serious and need immediate action.
Never try to find or fix gas leaks yourself. Please leave it to the professionals who can handle gas emergencies safely.
Don't use any electrical devices, including light switches or mobile phones. These can create sparks and ignite gas.
Don't light matches or create any naked flame. This includes not lighting cigarettes or candles.
Don't start your car or any other appliances that can create sparks.
Please don't turn off the gas supply at the gas meter unless it's safe.
Only return to a building with a suspected gas leak once the professionals give the all-clear.
Don't assume the danger is over just because the smell has gone. Gas leaks can still be there even if you can't smell them.
Gas leaks sometimes accompany other issues, like water leaks. Read our blog post here for more on detecting water leaks in your home and how to fix them.
What to Expect from Gas Leak Emergency Services
Emergency services or your network operator will respond when you report a gas leak. They'll ask for your location and details of the leak. Stay calm and provide as much information as possible about the affected area and gas appliances.
A licensed gas fitter will be sent to the scene. They'll bring the tools to detect natural gas leaks and do the gas work. When they arrive, they'll check that everyone is safe, then find and isolate the leak.
If necessary, they'll turn off the gas meter. They may also inspect your gas installation and other appliances for problems. Remember, only certified professionals should be present for gas emergencies.
Urban
In urban areas, response times are generally faster as emergency services are closer. Depending on the severity of the leak and demand, a gas fitter can arrive within 30 minutes to 1 hour of your call.
Rural
Response times in rural areas will be longer as they are further away. It could be 1 to 3 hours before a gas fitter gets to you. But emergency services will talk you through the safety procedures over the phone while you wait.
Call a Licensed Gas Fitter
A licensed gas fitter is a highly trained professional who installs, maintains, and repairs gas appliances and systems. They are qualified to work with natural gas and LPG; all gas work must meet safety standards.
When you smell gas or suspect a leak, a licensed gas fitter is often the one you call after you've addressed the immediate safety issue.
Why You Need a Licensed Gas Fitter
Safety first when it comes to gas installations. Licensed gas fitters can handle complex gas systems without creating ignition sources. They can diagnose issues from faulty gas lines to faulty appliances and provide safe solutions.
Plus, licensed professionals know the local regulations and can provide compliance certificates for their work. This is often required for insurance purposes and when selling property.
By hiring a licensed gas fitter, you're not just getting the job done right; you're protecting yourself, your property and your loved ones from gas leaks and faulty installations.
How to Find a Licensed Gas Fitter
Contact your local gas supply company or network operator to find a reputable licensed gas fitter. They often have lists of approved professionals. You can also check with your state's licensing board or relevant trade associations.
When choosing a gas fitter, check their license and insurance. Be bold, and don't ask for references or examples of similar work they've done. A qualified professional will be happy to provide this.
Remember, while saving money with unlicensed work might be tempting, the risks far outweigh any savings. Gas work requires specialist knowledge and tools, from understanding a gas meter to working with naked flames.
Always choose a licensed professional to ensure your gas installation is safe, efficient, and compliant.
Report a Gas Leak to Your Gas Distributor
Reporting a gas leak to your supplier is critical to your safety and the safety of those around you. Knowing who to call in an emergency can make all the difference.
Here's how to report a gas leak to your network operator:
Get out of the area and make sure everyone is at a safe distance from the suspected leak.
From a safe location, call your gas supplier's emergency number, which is on your gas bill or gas meter.
Give your exact address and location of the suspected leak. Be as precise as you can.
Describe the situation in detail. If you can smell gas, hear hissing or see damaged gas appliances.
Follow the operator's instructions. They may ask you to turn off the gas meter if it's safe.
Only go back into the affected area once professionals give you the all-clear.
Don't use electrical devices or create naked flame near the leak.
They'll have trained professionals to resolve the issue. Always put safety first and call if you smell gas.
Connect with a Professional Leak Detection Service
Professional leak detection services use advanced equipment and techniques to locate gas leaks. They are trained to find even the smallest leaks in your gas supply system, from the gas meter to individual appliances.
Not sure who to call about gas leaks? These guys are the best for thorough inspections and diagnostics.
Why Call a Professional Leak Detector
Professional leak detection services offer:
Advanced technology for pinpointing leak location.
Knowledge of natural gas systems.
No damage to your property.
Full inspection of all gas appliances and lines.
Prevention of a potentially dangerous situation.
Advice on repairs and maintenance.
When to Call a Professional Leak Detector
Call a professional leak detection service:
If you smell gas but can't find the source.
If your gas bills suddenly go up for no reason.
After any work or renovations near gas lines.
If your pilot lights or gas appliances are playing up.
It is part of regular home maintenance, especially for older homes.
Before buying or selling a property with gas installations.
Remember, professional leak detectors can find issues before they become hazards, preventing gas fires or other significant problems caused by faulty gas supplies or ignition sources.
Are you looking for services? For gas leak detection and more, check out our services here.
Gas Safety Regulations and Standards for Australian Properties
Gas regulations in Australia are to protect people and property from gas leaks, fires, and explosions. These regulations cover installing, maintaining, and operating any gas appliance, gas meter, and natural gas supply.
The Australian Gas Association (AGA) sets these standards to ensure that all gas work meets safety requirements. A compliance certificate must be issued after any gas installation or major maintenance to confirm that the work meets the regulations.
Also, gas appliances, especially those with pilot lights or ignition sources like naked flames, should be inspected regularly to prevent gas fires.
Residential
For residential properties, gas safety regulations cover any gas appliance, including stoves and water heaters.
Homeowners and tenants must know who to call for a gas leak, and if issues arise, call licensed professionals. Regular checks of gas meters and natural gas supply to detect problems early.
Compliance certificates are required to ensure everything meets Australian standards for new installations and major repairs.
Commercial
Commercial properties, including restaurants, hotels and industrial facilities, have stricter gas safety regulations due to a higher risk of gas-related incidents. These properties use larger gas equipment and have more extensive gas supplies, so there are more hazards.
Regular inspections and maintenance of gas meters, pilot lights, and any gas appliance are critical to safety. Businesses must also take extra precautions to avoid any ignition source like naked flames near gas installations.
Compliance certificates must be obtained for gas work to ensure the property meets all Australian standards.
Natural Gas vs LP Gas: Specific Considerations for Different Users
Knowing the difference between natural and LP gas is critical to gas leak management and safety. Each type of gas has its characteristics and requires specific procedures for leaks and emergencies.
Natural Gas
Natural gas is piped in and used in urban areas. In the event of a gas leak, your network operator will be the "gas leak who to call" people. Natural gas is lighter than air, so it rises and disperses quickly, reducing the risk of explosion compared to heavier gases.
However, you must ensure that your gas equipment is well-maintained and follows safety guidelines. Always be aware of the smell of gas and report any leaks immediately.
LP Gas
LP (Liquefied Petroleum) gas is stored in pressurised tanks and used in rural areas or areas not connected to the natural gas grid. In case of a gas leak, contact the LP gas supplier or a licensed gas fitter. LP gas is heavier than air and can accumulate in low-lying areas, so it can be more hazardous if a leak occurs.
Emergency procedures include turning off the gas supply at the tank, ventilating the area, and avoiding ignition sources. Following Australian Gas Association standards means all equipment and installations meet safety requirements.
Prevention Tips for Gas Safety
Preventing gas leaks is crucial for maintaining a safe home environment. Following these prevention tips can significantly reduce the risk of potentially dangerous natural gas situations.
Here are some essential measures to ensure gas safety on your Australian property:
Schedule regular inspections of your gas appliance by a licensed professional.
Keep your gas meter accessible and free from obstructions.
Learn how to turn off your gas supply in case of emergency safely.
Install carbon monoxide detectors near gas appliances and sleeping areas.
Learn how to use gas appliances, like ovens or stovetops, as heaters.
Keep flammable materials away from a gas appliance to prevent a gas fire.
Check pilot lights regularly and relight them carefully following manufacturer instructions.
Ensure proper ventilation around any gas appliance to prevent gas buildup.
Never store combustible materials near your gas meter or appliances.
Teach family members to recognise the smell of gas and what to do if they detect it.
Avoid creating any naked flame or ignition source if you suspect a gas leak.
Replace old or worn gas appliances with newer, more efficient models.
Implementing these preventive measures will create a safer environment and reduce the likelihood of gas-related emergencies. Remember, vigilance and regular maintenance are key to gas safety.
While fixing gas leaks, it's also good to be aware of other leaks. Our blog post on thermal water leak detection explains advanced methods for finding hidden leaks so you can stay safe and leak-free.
Summary
Knowing and handling gas leaks is important for safety. Identifying the signs, what to do immediately, and who to call can prevent danger. Licensed gas fitters ensure all gas work is done to safety standards.
Remember to follow the preventive measures and service your gas appliances regularly. If you're in Outer East Melbourne or South Eastern Melbourne, we can help. Gas safety comes first for you and your family.
Frequently Asked Questions
Who do I phone about a gas leak?
Call your local gas distributor's emergency number. If you need help getting through to them, call 000 for emergency services. Always prioritise safety if you smell gas or suspect a leak.
What should I do if I suspect a gas leak?
If you think you have a gas leak, get out of the area. Don't use any electrical devices or create sparks. Once safe, call your gas distributor or 000 for help.
How do I know if I have a gas leak?
You might smell gas (which often smells like rotten eggs), see dead plants, hear hissing sounds, see bubbles in standing water or feel dizzy and nauseous indoors.
How do I report a gas leak to my gas supplier?
Call your gas distributor's emergency number. Provide your location and describe the situation. They'll walk you through the safety steps and send a technician.
How often should I get my gas appliances checked?
Let a licensed gas fitter check each gas appliance every two years. Some may need to be checked more often for safety and efficient operation.
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